Milestones Area Agency on Aging Care Coordination

Milestones offers two separate, unique care coordination programs. Options Counseling is a one-on-one person-centered service for older individuals (60+), persons with disabilities (age 18+), or their caregivers. They are:

Options Counseling

• Options counselors assist adults 60+ or adults 18+ living with a disability through a person-centered, interactive process designed to identify long-term support preferences and develop an individual action plan for senior health insurance information and other needs.  Short-term assistance may include:
  • Assistance with housing applications
  • Help in applying for Government assistance programs such as Medicaid or Supplement Nutrition Assistance Programs (SNAP)
  • Provide options for home and community-based service providers

Case Management

• In situations where ongoing care is needed, Case Management offers seniors age 60+ assistance in establishing a care plan to identify long-term needs, senior health insurance information, and provide support through ongoing monitoring and advocacy. Additionally, Case Management provides seniors with the opportunity to make their own choices regarding long-term care.
• Upon speaking with a case manager, a home visit is arranged to assess the needs of the individual. This assessment will not only identify needs, but also provide care options. When appropriate, the case manager can also collaborate with home and community-based service providers.  A typical care plan may include home-delivered meals and help with house cleaning and transportation to doctor’s appointments. Or it could be as simple as a personal emergency response system.

Home and Community Services

• Homemaker and chore services
• Transportation
• Home-delivered meals
• Assistive devices (walkers, bath chairs, etc.)
• Nursing services or home health aide
• Home and vehicle modification
• Mental health outreach
• Nutrition counseling
• Personal emergency response system
• Adult day care or respite care