Milestones Consumer Grievance Procedure

Milestones Area Agency on Aging attempts to foster sound consumer relations through communication and attempted reconciliation of consumer problems. To that end, the Consumer Grievance Procedure has been established. The Grievance Procedure is accessible and applicable to all consumers, and they should feel free to use the procedure without fear of criticism or adverse action. This procedure is available by clicking here or by contacting the office HR Director at 563-484-3152 Members of the public are encouraged to utilize the same process.