Social Services Position Available In Davenport

• Gathers information to accurately identify and clarify the individual’s needs. Explores needs beyond the presenting problem, looks at short- and long-term solutions, checks with the individual and summarizes the request. Provides resource eligibility screening and/or determines if a referral to other service programs is needed; assists consumers in navigation of community services.
• Searches through database, written, and computer-based information resources to provide individuals seeking information with several options and relevant materials over the phone, through mail, or via e-mail depending on the preference of the individual being served, and advocates on behalf of individual to ensure access to needed programs and services.
• Maintains accurate and complete individual records and documentation within database; maintains confidentiality per HIPPA requirements.
• Follows Milestones Area Agency on Aging’s follow-up policy and procedures to ensure individual has connected with needed services.
• Other duties as assigned

• BA/BS with preferred Human Services focus and 2 years work experience in a human services related field OR Associate degree and 2 years of experience working in the human service field.
• Critical Thinking/Judgment: based on eligibility assessment, determine appropriate service referrals to best meet consumer’s identified needs
• Knowledge of community resources (public and private):  what they are, how to access, eligibility criteria, and how to seek out additional resources (databases, websites, networking)
• Knowledge of government programs (i.e., Medicaid, Waivers, Medicare)
• Written and verbal communication skills: active listening, motivational interviewing, and clear presentation of information to consumers
• Assessment skills: ability to gather consumer information and determine eligibility for services
• Outstanding customer service skills
• Accurately input data directly into the database during telephone consultation
• Independent problem solving, detail oriented.
• Knowledge of aging and disability resources
• Must be able to become certified as an Alliance of Information and Referral Specialists (AIRS) and Adult Mandatory Reporter within 6 months of employment.
• Must have valid driver’s license, auto insurance, access to reliable transportation, and ability to travel as required.
• FREEDOM TO ACT AND PROBLEM-SOLVING REQUIRED:
• Ability to handle multiple programs, accept responsibility, work interdependently with all other agency program staff, determine priorities and schedule time effectively.

SCHEDULE:

Full-Time: Monday – Friday, 8:00am – 4:30pm

SALARY:

$20.00 per hour

BENEFITS:

Medical, Dental, Vision, Supplemental Plans – Accident, Critical Illness, Hospital, and Short-Term Disability, Company Paid Life Insurance, IPERS Retirement, Vacation and Sick Time, 1 Personal Day and 12 Paid Holidays Annually